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AS7Games FAQ – Get Your Questions Answered Here

We've gathered the most common questions from Brazilian players about AS7Games — registration, Pix deposits, withdrawals, bonuses, slots, poker, roulette, e-sports, security, and responsible gaming. If you can't find what you're looking for, support is available 24 hours a day.

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Registration 8

Signing up at AS7Games is free and takes under 2 minutes. Go to the Sign Up, fill out the form with your full name, CPF, date of birth, email, and phone number, then create a password. Confirm your email by clicking the link sent automatically and your account will be active right away. There is no account opening fee — you only need funds when you are ready to deposit and play.

No — creating an account at AS7Games is completely free. No opening fee, no monthly subscription. You only spend money when you choose to make a deposit to play, and the minimum is R$ 10.00 via Pix.

Your CPF is required by law — Brazilian anti-money-laundering rules and Banco Central do Brasil regulations require financial platforms to verify user identities. The CPF also ensures only one account exists per person and confirms that the user is of legal age (18+). It is stored in encrypted form and handled in compliance with the LGPD — it is never sold or shared for commercial purposes.

No. The AS7Games only allows one account per CPF. Creating duplicate accounts will result in all identified accounts being blocked, with balances held pending investigation. If you have lost access to your account, contact support to recover it — do not create a new account.

As soon as you complete the registration form, AS7Games sends a confirmation email with a link — it usually arrives in under 1 minute. Click the link to activate your account. If it's not in your inbox, check your spam or junk folder. If it hasn't arrived within 5 minutes, go to your account dashboard to request a resend, or contact support via chat.

Yes — registration works on any Android or iOS device through the browser, with no app download required. Open the site in Chrome, Safari, or Firefox, fill in the form, and you're done. The platform is fully responsive and optimized for mobile use.

The AS7Games is strictly for players aged 18 and over. This is verified through the CPF and date of birth provided at registration, and reinforced during the identity verification (KYC) process on the first withdrawal. Accounts belonging to minors are closed immediately.

KYC (Know Your Customer) is a mandatory identity verification process required by Brazilian regulations. At AS7Games, it is requested on your first withdrawal: you will need to submit a photo of a valid government-issued ID (RG, CNH, or passport) and a proof of address issued within the last 3 months. The process is completed once and is typically approved within 24 hours. Once approved, future withdrawals do not require re-verification.
Deposit 7

The AS7Games accepts all major Brazilian payment methods: Pix (recommended — instant), bank slip, credit and debit card, PicPay, and Mercado Pago. For Pix, it works with any bank that has Pix enabled — Nubank, Itaú, Bradesco, Banco do Brasil, Caixa, Santander, and all others. No fees on deposits.

The minimum deposit at AS7Games is R$ 10.00 via Pix. For boleto bancário, the minimum may vary — check the current amount in your account's deposit panel. There is no set maximum deposit, though transactions above certain amounts may require additional verification in line with Brazilian regulations.

Pix deposits are processed instantly — under normal conditions, the balance appears in your AS7Games in under 30 seconds after payment confirmation from your bank. If your balance has not been credited after 5 minutes, contact support via live chat with your Pix receipt.

Yes — the AS7Games accepts credit and debit cards from all major networks. Processing may take a few minutes longer than Pix. Note that some issuing banks may block transactions to online entertainment platforms — in that case, contact your bank to authorize it or use Pix, which has no such restrictions.

No — the AS7Games does not charge fees on deposits. The amount you deposit is the full amount credited to your account to play with. Payment processing costs are absorbed by the platform.

Yes — PicPay and Mercado Pago are accepted at AS7Games. Both process via Pix internally, so deposits are just as fast. If your main bank is Nubank, Itaú, Bradesco, or any other bank with Pix, you can also deposit directly through them — no need to go through PicPay or Mercado Pago.

Wait 5 minutes — Pix deposits are instant, but in rare cases there may be a brief delay in communication between banking systems. If your balance has not appeared after 5 minutes, contact support via live chat and share your payment receipt with the transaction ID. Our team will locate and credit your deposit within 30 minutes in confirmed delay cases.
Withdrawal 6

Log in to your account, go to "Withdrawal" in the financial panel, enter the amount you want and your Pix key (CPF, email, phone number, or random key — it must be linked to an account in your name). Confirm the request and wait for processing. Funds arrive in your bank account within 15 minutes of approval. Your first withdrawal requires identity verification (KYC).

The minimum withdrawal at AS7Games is R$ 30.00. Withdrawals below this amount are not processed. If your available balance is less than the minimum, keep playing until you reach it or contact support for specific cases.

Pix Withdrawals at AS7Games are processed within 15 minutes of approval by the finance team. VIP players receive priority withdrawals with faster processing. Your first withdrawal may take a little longer due to identity verification (KYC), but subsequent withdrawals follow the standard processing time.

There are no withdrawal fees charged by AS7Games for transactions within normal parameters. Very frequent withdrawals in small amounts may be subject to operational limitations — check the Terms and Conditions for details on frequency limits.

No — withdrawals at AS7Games are only processed to bank accounts in the name of the registered account holder. The Pix key provided must match the same CPF on file. This rule exists to comply with Brazilian financial regulations and to protect players against unauthorized transfers.

Withdrawals can be declined due to: incomplete bonus rollover, pending KYC, a Pix key not linked to the registered CPF, or suspected account irregularities. You will receive an email explaining the reason. Contact support via live chat to resolve the issue — our team will explain exactly what is needed to release your withdrawal.
Bonuses & Promotions 7

The AS7Games offers a 100% bonus on your first deposit via Pix — up to R$ 500.00. For example, depositing R$ 100.00 credits an additional R$ 100.00 bonus, giving you R$ 200.00 to play with. The bonus is credited automatically after your deposit — no need to request it. To withdraw the bonus, you must meet a 30x rollover on the bonus amount within 30 days. See full details at Welcome Bonus.

Rollover (also known as wagering requirement) is the number of times you must wager the bonus amount before you can withdraw it. At AS7Games, the welcome bonus rollover is 30x the bonus amount — not the bonus plus the deposit. For example: if you receive a R$ 100.00 bonus, you need to wager a total of R$ 3,000.00 (R$ 100 × 30) to unlock the bonus for withdrawal. You have 30 days from activation to complete this.

Yes — if you prefer not to receive the bonus and want to withdraw without meeting a rollover requirement, you can decline the offer before your first deposit through your account panel, or by contacting support before depositing. Once the bonus has been automatically credited after a deposit, it cannot be canceled without completing the wagering conditions.

Slots and crash games generally contribute 100% toward the welcome bonus rollover at AS7Games. Live casino games, poker, and roulette may have reduced or zero contribution rates, depending on the bonus type. The exact conditions for each bonus are described in the specific promotion terms, available on the Welcome Bonus.

Every active player at AS7Games receives weekly cashback in BRL automatically, calculated on that week's bets. The cashback percentage varies by VIP level — the higher the level, the greater the return. Cashback is credited directly to your account balance every week, with no request needed and no mandatory rollover. See details at VIP Program.

It depends on the bonus type. The standard welcome bonus applies primarily to slots and crash games. Promotions specifically for Sports Betting — such as Brasileirão Série A, Copa do Brasil, Libertadores, UFC, and e-sports — have their own terms and are announced on the Promotions. Always check the terms of each offer before activating it.

Yes — in addition to the welcome bonus, AS7Games regularly offers weekly reload bonuses, tournaments with prizes in BRL, gameplay missions with rewards, and themed promotions tied to the Brazilian football calendar and national e-sports events. All active offers are available in the promotions hub of your account after logging in.
Games 7

The AS7Games offers over 500 games: slots of the world's leading providers, poker (Texas Hold'em and Omaha), roulette European and American roulette, live casino with Portuguese-speaking dealers, crash games like Aviator, Sports Betting on the Brasileirão Série A, Copa do Brasil, Libertadores, NBB, UFC, MMA, and e-sports (CS2, Valorant, Free Fire, League of Legends). All in one account.

Yes — all slots at AS7Games are provided by certified providers audited by independent laboratories. RTP (Return to Player) is the average percentage a game returns to players over millions of rounds — most slots have an RTP between 94% and 97%. This percentage is calculated across a massive volume of bets, not your individual session — winning or losing in a specific session is a result of chance, not manipulation.

Yes — all games at AS7Games work directly in your mobile browser — no app download needed. The platform is fully optimized for Android and iOS. Open Chrome, Safari, or Firefox and enjoy slots, poker, roulette, e-sports, and Sports Betting with the same quality as on desktop.

In the E-sports from AS7Games, you bet on the outcomes of CS2, Valorant, Free Fire, League of Legends, and other competitive titles — including Brazilian teams like FURIA and LOUD. It works just like Sports Betting: choose your market (match winner, specific map, etc.), set your amount in BRL, and confirm your bet before the match starts.

Yes — the AS7Games offers live casino tables with real-time live dealers, including tables with Portuguese-speaking staff for Brazilian players. Live roulette, blackjack, baccarat, and other variants are available with high-quality video streaming. Access them after logging in to the platform.

Crash games are games where a multiplier grows progressively from the start of each round — you need to cash out your bet before the multiplier "crashes". The longer you wait, the higher the potential reward, but also the greater the risk of losing everything. Aviator is the most popular crash game, but the AS7Games offers other titles in the same style. These are fast-paced, high-volatility games — we recommend betting only amounts you are comfortable losing.

Yes — the AS7Games offers live (in-play) betting for the top Brazilian competitions, including Brasileirão Série A, Copa do Brasil, and Libertadores. During matches, you can bet on markets such as next goal, final result, corners, and much more, with odds updated in real time.
Account & Security 7

On the login, click "Forgot my password". You can recover access via email (you will receive a reset link) or via CPF (the system sends instructions to your registered email). If you cannot remember your registered email, contact 24/7 support via chat — our team will verify your identity and help you regain access.

After logging in, go to Security Settings in your account panel and enable 2FA. You can use an authenticator app (Google Authenticator or Authy) or receive the code by SMS to your registered phone number. With 2FA enabled, every login requires a one-time code in addition to your password — a highly effective defense against unauthorized access.

Accounts can be blocked due to multiple failed login attempts, suspected unusual activity, or a request from the account holder through responsible gambling tools. You will receive an email explaining the reason. Contact support via live chat 24 hours a day to resolve it — if no irregularity is found, the account is unblocked within minutes.

To update the email or phone number registered at AS7Games, reach out to support via live chat. For security purposes, changes to contact details require identity verification — you'll need to confirm you are the account holder before the update is processed.

The AS7Games handles all personal data in compliance with LGPD (Law No. 13.709/2018). All transmissions are encrypted with 256-bit SSL. No personal data is sold or commercially shared with third parties. You can request access, correction, or deletion of your data by contacting support or emailing suporte@as7games.net. Read the Privacy Policy for full details.

No — the AS7Games never asks for your password by email, SMS, or any other channel. Emails asking for login credentials are phishing attempts. Do not click any links or share your details. Forward the suspicious email to suporte@as7games.net and delete the message. Always access the platform by typing the address directly into your browser.

To close your account, go to the Responsible Gaming section in your account dashboard and request permanent self-exclusion, or contact support via chat. Your available balance will be returned via Pix after identity verification. Once the account is closed, it is not possible to create a new account using the same CPF at AS7Games.
VIP Program 5

The VIP Program from AS7Games has six levels — each level offers progressive benefits: weekly cashback in BRL, a dedicated account manager at higher levels, priority withdrawals, invitations to exclusive tournaments, and special reload bonuses. Progression is automatic, based on betting volume.

VIP points are earned automatically on every bet placed at AS7Games — slots, poker, roulette, live casino, crash games, Sports Betting, and e-sports. No sign-up to the program is required — every player with an active account is enrolled automatically from their first deposit.

No — the VIP cashback at AS7Games is credited as immediately withdrawable balance, with no mandatory rollover. This is one of the key advantages of the VIP Program compared to standard promotional bonuses.

VIP Levels at AS7Games are reviewed periodically based on betting volume. Extended periods of inactivity may result in a level review. The exact criteria for maintaining your level are detailed on the VIP Program.

Players at the highest VIP tiers of AS7Games have access to a dedicated account manager — a direct contact from the team who knows your player profile, can negotiate personalized offers, process priority withdrawals, and handle specific requests. Contact is made through an exclusive channel, not the general support queue.
Responsible Gaming 6

The AS7Games offers: deposit limits (daily, weekly, or monthly), session time limits with alerts, temporary breaks (1, 7, 30, or 90 days), and permanent self-exclusion. All options are available in your account panel in two clicks, with no need to contact support. Read more at Responsible Gaming.

Go to your account dashboard after logging in, navigate to "Responsible Gaming", and select "Deposit Limit". Set the maximum amount for 24 hours, 7 days, or 30 days. The limit takes effect immediately. To lower it, the change is instant. To raise it, you must wait 7 days — a safeguard against impulsive decisions.

A temporary break blocks account access for 1, 7, 30, or 90 days. During the break, login is disabled and no promotional emails are sent. Your balance remains intact. The break cannot be cancelled early — the chosen period is honored in full to ensure your decision sticks.

Permanent self-exclusion definitively closes the account at AS7Games. Your available balance is returned via Pix after identity verification. Your CPF will be permanently linked to the restriction — it is not possible to open a new account with the same CPF. The request is processed within 24 hours, with no questions asked and no attempt to retain you.

The CVV (Centro de Valorização da Vida) is available 24 hours a day by phone at 188 — free, confidential, and anonymous. The CAPS AD (Centro de Atenção Psicossocial Álcool e Drogas) through the SUS provides free treatment for compulsive behaviors across Brazil. Jogadores Anônimos (JA) offers in-person and online groups in cities throughout the country.

Yes — the AS7Games is strictly for users aged 18 and over. This is verified using your CPF and date of birth at registration and enforced again during KYC. Accounts showing signs of belonging to a minor are closed immediately. If you believe a minor has attempted to register, please contact us via chat or at suporte@as7games.net.
Support 5

AS7Games support AS7Games is available 24 hours a day, 7 days a week via live chat on the platform (after login) with a response time under 2 minutes, and by email at suporte@as7games.net. Support is available in Portuguese, no bot scripts — a real team responds to you.

Yes — all support at AS7Games is conducted entirely in Brazilian Portuguese. There are no language barriers, no forced English. Our team knows the Brazilian market and understands the specifics of local payment methods (Pix, boleto), regulations, and player preferences.

On live chat, the average first response time is under 2 minutes at all hours — support runs 24 hours a day, including overnight, weekends, and holidays. By email, the turnaround is up to 4 hours for operational matters and up to 24 hours for requests requiring more detailed review.

Yes — AS7Games support AS7Games is authorized to assist with: account access recovery, activation of responsible gambling tools, investigation of pending deposits and withdrawals, bonus and rollover clarifications, identity verification (KYC), and any other operational account matters. For actions requiring identity verification, please have an official ID document on hand.

The support at AS7Games is available via live chat on the platform and by email (suporte@as7games.net). Live chat is the fastest channel — responses in under 2 minutes, 24 hours a day. There is no dedicated phone line, but chat works just as smoothly on mobile.

Everything You Need to Know About AS7Games

A practical summary of the most common questions Brazilian players have about the platform.

The AS7Games is an online entertainment platform built for the Brazilian market, with over 500 games — slots, poker, roulette, live casino, crash games, Sports Betting on the Brasileirão, e-sports, and much more. Registration is free, the minimum deposit is R$ 10.00 via Pix, and support is available in Portuguese 24 hours a day.

Most questions our support team receives fall into three areas: deposits, withdrawals, and bonuses. For deposits, Pix is by far the most popular method among Brazilian players — it works with Nubank, Itaú, Bradesco, Banco do Brasil, Caixa, PicPay, Mercado Pago, and every other bank with Pix enabled. It's instant, fee-free, and credits to your account in seconds. Bank slips and cards are also accepted, but Pix is the most practical option for most players.

Withdrawals at AS7Games are processed exclusively via Pix to the bank account registered in the holder's name. The first withdrawal requires identity verification (KYC) — submission of a photo ID and proof of address — completed once and approved within 24 hours. After that, subsequent withdrawals are processed normally.

About bonuses: the welcome bonus of up to R$ 500.00 is automatically credited on your first deposit, with a 30x rollover on the bonus amount within 30 days. Many players find rollover confusing — but it is simpler than it sounds. If you receive a R$ 100.00 bonus, you need to wager a total of R$ 3,000.00 (you do not need to win — just wager). This happens naturally as you play slots and crash games with your available balance.

For players who want more control, the Responsible Gaming from AS7Games offers practical tools: configurable deposit limits in two clicks, session alerts, a temporary break from 1 to 90 days, and permanent self-exclusion. Everything is activated directly from the dashboard, with no red tape. An active break cannot be cancelled before it expires — this is an intentional design choice to protect players who decided to take a step back.

If this FAQ page didn't answer your question, live chat is available 24 hours a day with responses in under 2 minutes. Our team is ready to help — no bot scripts, no awkward formalities, just real support.

Tip: use the search bar at the top of this page to quickly find any topic — just type "Pix", "bonus", "withdrawal", or any other term related to your question.

Why Choose AS7Games

The top reasons Brazilian players choose AS7Games as their go-to platform.

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Instant Pix — Deposits & Withdrawals
Pix deposits credited in seconds — works with Nubank, Itaú, Bradesco, Banco do Brasil, Caixa, PicPay, and Mercado Pago. Withdrawals in up to 15 minutes. No fees for the player. The fastest and most convenient method for Brazilian players at AS7Games.
🎁
Welcome Bonus up to R$ 500.00
100% on your first deposit via Pix — credited automatically with no request needed. 30x rollover on the bonus amount within 30 days, valid on slots and crash games. Full details at Welcome Bonus. Prohibited for users under 18.
🎰
500+ Games in One Place
Slots, poker, roulette, live casino in Portuguese, crash games, Sports Betting on Brasileirão, Copa do Brasil, Libertadores, UFC, e-sports (CS2, Valorant, Free Fire). All accessible from your phone, no app required — just your browser.
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VIP Program with Weekly Cashback
Six VIP levels with weekly cashback in BRL credited automatically — no rollover required. Every player with an active account is enrolled automatically. The more you play, the more benefits you earn. Details at VIP Program.
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Security, Privacy and LGPD
256-bit SSL encryption, two-factor authentication (2FA) available, full LGPD compliance. Your data is never sold. Active monitoring for suspicious access. Read the Privacy Policy.
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Real 24/7 Support in Portuguese
Live chat with responses in under 2 minutes, available every day — including late nights and public holidays. Support is provided in Brazilian Portuguese, with no bot scripts. Email us at suporte@as7games.net with a response time of up to 4 hours.

Didn't Find Your Answer? Talk to Us

Our support team handles any issue in Portuguese, 24 hours a day.

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Live Chat
Fastest channel — response in under 2 minutes, 24 hours a day, 7 days a week. Available after logging in to the platform. Real team, no bots.
Available 24/7 on the platform
📧
Support Email
For requests that require a closer look — account recovery, KYC documentation, or complex financial matters. Response time within 4 hours.
suporte@as7games.net
📖
FAQ Center
This page brings together over 60 answers to the most common questions. Use the search bar at the top of the page or browse by category to find your answer quickly.
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Question not answered here?

Our support team is available 24/7 via live chat on the platform. Response in under 2 minutes, in real Portuguese. We also assist by email at suporte@as7games.net.

Legal Documents

Read the Terms and Conditions, the Privacy Policy and the Responsible Gaming from AS7Games to learn about your full rights.

Responsible Gaming

CVV — free emotional support, 24h: 188. Deposit limit and self-exclusion tools are available in your account dashboard. Prohibited for users under 18.

Ready to Play? Registration Is Free.

Now that you have all the answers, it's time to create your account at AS7Games. Free registration, R$ 10.00 minimum deposit via Pix, welcome bonus of up to R$ 500.00 on your first deposit, and over 500 games waiting for you — slots, poker, roulette, live casino, Sports Betting on the Brasileirão, e-sports, and much more. All on mobile, no download needed, with 24-hour support in Portuguese.

Create Your Free Account Now Already have an account — Log In

Free registration · Minimum deposit R$ 10.00 via Pix · Withdrawal in minutes · 24/7 support in Portuguese · Strictly 18+.

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